Eb33's Privacy Policy – Your data is completely secure

When you create an account or use our services on eb33, we collect certain personal information. This privacy policy clearly outlines what data is collected and why. Our aim is to collect only what is strictly necessary.

Information collected at the time of registration:

• Full Name & Date of Birth
• Mobile Number & Email Address
• Residential Address (district/division level)
• Preferred Payment Method

Information collected during KYC verification:

• Copy of National ID or Passport
• Bank account or mobile banking number (for payment verification only)
• Selfie or photo (for identity verification)

Automatically Collected Information:

• IP Address & Device Type
• Browser & Operating System Information
• Login times and page navigation history
• Cookies & Location Data (if permitted)

Eb33 uses your data only for specific, defined purposes – to deliver better service and to keep the platform secure.

We may use your email or mobile number to send you important notifications, promotional offers, and account-related updates. You can opt out of promotional messages at any time.

Eb33 stores your data on internationally certified secure servers. Our servers are protected by multiple layers of security and undergo regular security audits.

• All data is stored with AES-256 encryption.
• Server access is restricted to authorised personnel only.
• Regular backups are performed to prevent data loss.
• Firewall and intrusion detection systems are active around the clock.
• Immediate action is taken upon detection of any suspicious access.

Eb33 never sells your personal data or shares it unnecessarily with third parties. However, there are limited circumstances where sharing information may be required:

• Payment Provider: Only the information necessary to process transactions with Mobile Banking, Nagad, Rocket, or your bank.
• Game Providers: Limited account information required for game operations.
• Regulatory Authority: Disclosure of information to relevant authorities when required by law.
• Cybersecurity Agency: In cases involving fraud or money laundering investigations.

Eb33 uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Analytics Cookies: Used to understand site visitor numbers and behaviour.
• Preference Cookies: Used to remember your language and theme preferences.
• Marketing Cookies: Used to show relevant ads (can be disabled).

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

As an eb33 user, you have important rights over your own data. We respect those rights and respond as promptly as possible.

• Right of Access: You can request to see what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Data Portability: You can request your data in a readable, portable format.
• Right to Object: You can request to opt out of marketing communications.

Eb33 is strictly not intended for minors. Our services are available to users aged 18 and above only. We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that a minor has registered on our platform, the account will be immediately closed and all associated data will be deleted.

Eb33 applies industry-leading security measures to protect your data. However, no method of transmission over the internet is 100% secure, which is why we maintain continuous monitoring.

• Two-factor authentication (2FA) is available for added account security.
• Accounts are automatically locked when unusual login activity is detected.
• In the event of a security breach, affected users will be notified within 72 hours.
• Regular penetration testing is conducted.

Use a strong password to keep your account secure, and never share your login credentials with anyone.

Eb33 may update this privacy policy from time to time. For any significant changes, we will post a notice on the website and notify you at your registered email address.

• The date of the most recent update will be displayed at the top of the page.
• 30 days' notice will be given before any major changes.
• Continued use of the service after changes take effect will be considered acceptance of the updated policy.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch. Our data protection team is always ready to resolve your issues promptly.

• Email: [email protected]
• Live Chat: via the chat button at the bottom right of the website
• Support Hours: 24 hours a day, 7 days a week

We take up to 30 business days to respond to privacy-related requests. For urgent matters, reaching out via live chat will get you a faster response.